Support Articles / FAQs

Loyola Mini Zoo offers tickets that can be purchased online or directly at the entrance, and all tickets are valid only for the selected visit date; they are non-refundable and cannot be transferred, so visitors needing to reschedule should contact customer support in advance to discuss available options. After purchasing tickets online, visitors will receive a confirmation email, and if it is not received, they should first check their spam folder or contact the customer support team, which is also available at the information desk near the main entrance to assist with missing confirmations, ticketing issues, or general questions. The cancellation policy applies to all the events. For the safety of all visitors and animals, pets are not allowed inside the zoo, and visitors must follow general park rules, including staying on designated pathways, supervising children, and avoiding actions that could disturb the animals. Loyola Mini Zoo is wheelchair accessible, with smooth pathways, ramps, and accessible restrooms, and strollers are allowed throughout the park; a limited number of strollers are available for rent at the entrance on a first-come, first-served basis. To maintain hygiene and ensure the safety of the animals, outside food and drinks are not permitted, except for baby food or items required for medical reasons, though a café and picnic areas are available on-site. The zoo offers daily animal feeding sessions and educational talks, which may be rescheduled or canceled in case of rain or unsafe weather conditions, although the zoo generally remains open. Visitors are encouraged to check the website or information boards for updates on event schedules and weather-related changes. Staff members are trained to provide assistance, answer questions about exhibits, and ensure a safe and enjoyable visit for all guests.

Loyola Mini Zoo tickets can be bought online or at the entrance and are valid only for the selected date; they are non-refundable, but visitors can contact customer support to discuss rescheduling. If a confirmation email is not received, check the spam folder or contact support at the desk or via email. Pets are not allowed, and visitors must follow park rules, stay on pathways, and supervise children. The zoo is wheelchair accessible, strollers are allowed, and a few can be rented at the entrance. Outside food and drinks are not permitted except for baby food or medical needs, but a café and picnic areas are available. Daily animal feedings and talks may be rescheduled or canceled due to rain, though the zoo usually remains open. Staff are available to assist with tickets, questions, and ensuring a safe visit.